These General Conditions shall apply to all sales of products offered through the website www.saviacosmetics.com (hereinafter “Products”), and together with the offer, price and description of the same set through the website, and, where appropriate, the specific conditions of the same contained in this document (Special Conditions), shall govern the legal relationship between Savia Cosmetics and the CUSTOMER, making up the entire agreement between Savia Cosmetics and the CUSTOMER. 

Please read these Terms and Conditions, our Cookie Policy and Privacy Policy carefully before using this website. Please note that by using this website or placing an order through this website you consent to be bound by these Terms, so if you do not agree to these Terms you should not use the services we provide on this website or make any purchases from this website. 

As the owner of this website, we reserve the right to modify these Terms and Conditions at any time, as well as the entire commercial offer presented on the website (changes to products, prices, promotions and other commercial and service conditions). 

Consequently, you should keep in mind that the Conditions that are in force at the time of placing orders or, in the absence of these, at the time of using the website shall be deemed to be applicable. We therefore recommend that you consult these Conditions before making any purchase of products. 

The information or personal data that you provide us with or that are collected through browsing this website will be processed in accordance with the provisions of our Privacy Policy. By using this website, registering as a user or placing an order, you consent to the processing of such information and data and declare that all the information or data you provide us with are true and correspond to reality. 

The period of validity of these General Terms and Conditions shall be the time they remain published on the website, and shall refer to the purchase of Products at the time these conditions were available. 

1. WEBSITE OWNER

These general conditions regulate access to and use of the website www.saviacosmetics.com (hereinafter, the Website) owned by Maria Eugenia Ossott , hereinafter Savia Cosmetics, with NIE Y8004808V, and registered office at C/Cartellá 83 Barcelona 08031 , as well as the services and products offered by Savia Cosmetics on its website. 

Any communication with Savia Cosmetics can be addressed to the registered office, or to the e-mail address hola@saviacosmetics.com. 

For enquiries regarding orders, exchanges or returns, please send an e-mail to hola@saviacosmetics.com. 

2. USE OF THIS WEBSITE 

By using this website and placing orders through this website you agree to: 

  • Use this website only for legally valid enquiries or orders. 
  • To provide Savia Cosmetics with your email address, postal address and/or other contact details in a truthful and accurate manner. You also agree that Savia Cosmetics may use this information to contact you if necessary. If you do not provide us with this information, we will not be able to process your order or provide you with the information you request. 
  • By placing an order through this website, you declare that you are over 18 years of age and that you have the legal capacity to enter into a contract and be bound by it. If you are a minor, you must inform your parents or guardians of these General Terms and Conditions of Purchase and they will be the ones who must express their acceptance of them before using this website or making any purchase on it. 

3. REGISTRATION PROCESS. 

It is not necessary to register a customer account in order to purchase the products offered by Savia Cosmetics through its website, www.saviacosmetics.com. However, if the CUSTOMER so wishes, he/she may register at any time before starting the purchase process, or, where appropriate, during the purchase process. 

The CUSTOMER may at any time modify and/or update their delivery and invoicing details by accessing their customer account on the portal, but we recommend that they always confirm that the details entered and/or modified are correct, especially the delivery address for orders, in order to avoid future problems. 

In the registration process, Savia Cosmetics will ask you for the personal data necessary to manage the whole process of purchase and delivery of the order. The provision of this data is essential if you want to make any purchase. In addition, you will have to choose a password that you will have to use to access your account. 

4. PURCHASING SYSTEM, ORDERING AND PAYMENT METHODS 

Ordering.  

Placing an order on the website www.saviacosmetics.com is very easy. The first thing to do is to choose the product or products you wish to buy. Depending on the type of product you can find it in one section or another of the website. Once you have chosen the product you will add it to the cart from the button “Add to cart” and your cart will appear on the right side of the screen. If you do not wish to add any more products, simply click on “Checkout”. If you wish to add more products, you can continue browsing the website and repeat the operation. 

At any time you can remove or replace the products in your cart with other products before checkout. 

Once you have selected the items you are interested in, to go to the shopping cart and check and finalise your purchase, click on the bag icon on the far right of the website and you will see the shopping cart on the right hand side of the screen. To complete the purchase click on “Checkout” and you will be redirected to the screen to enter the shipping details of your order. If you have a user account, this is the step where you will log in. Please note that from this step you will see at all times on the right side of the screen the summary of your order, taxes, total amount and shipping costs. You will also be able to include a discount code or gift card if you have one, remember to click on “Use”. 

Once you have entered the shipping and billing details, you will continue to the shipping selection screen where you will be shown the amount of shipping costs (if any) and the method of payment. You must then select the method of payment for the order (credit/debit card/ Paypal/ Bizum). 

Remember that by making a purchase on our website you are accepting our privacy policy. This can be consulted at any time on the website, including during the purchase in the footer. 

The personal data you enter on the Website will be treated in accordance with our Privacy Policy. 

Savia Cosmetics keeps a computer record of all transactions (orders, cancellations, returns, invoicing, etc.) carried out with website customers. This record shall be considered as proof of the transactions made between both parties. 

Confirmation of your purchase  

When the payment process is complete, you will see the confirmation of your order on the screen and all the data associated with it. You will also receive an email with all the information about your order.   

Means of payment allowed on the website 

You can pay for your order using various payment methods:  

  • Payment by credit or debit card: It is possible to pay by credit or debit card, free of charge (except those that may be generated by your bank). The cards accepted are Visa, Mastercard, Maestro and Amex. Payment by card is totally secure, as we use the advanced SSL encryption system. To guarantee 100% secure payment, this data is not stored on our server, so you will have to provide us with all the information with each new order. 
  • Payment via PayPal: To use this system you must have a PayPal customer account prior to payment. Once you have chosen this system, you will be redirected to the PayPal website where the payment will be completed and you will be shown the amounts to be paid with the inclusion of all taxes or fees applicable to the operation. PayPal will send you a receipt of the transaction to your email account. 
  • Payment via Bizum: To use this option, you must choose it when confirming the payment method. Then follow the steps indicated by the bank. You must have this payment application activated with your bank.

5. PRICES

All prices shown on the website are expressed in euros (€) and include Value Added Tax (VAT). Unless otherwise stated, the prices shown together with the items include shipping costs, if this is done within Spain and mainland Portugal. Outside these two territories shipping costs may vary depending on the place of delivery of the order (National or European Territory and Balearic Islands). Discount codes may be added to the prices shown on the products as long as there are no other promotions that do not allow them (e.g. gift packs or discount promotions already applied on the website). 

Product prices may change at any time, but any changes will not affect orders for which Savia Cosmetics has sent you an order confirmation, unless there is a computer/technical error. 

6. INVOICING – VAT 

In accordance with the provisions of article 68 of Law 37/1992 of 28 December 1992 on Value Added Tax, the supply of the articles shall be understood to be located in the territory of application of Spanish VAT if the delivery address is in national territory. The applicable VAT rate will be that legally in force at any given time depending on the specific article in question. 

If you wish to receive an invoice for your order, please send us an email to hola@saviacosmetics.com once you have placed your order indicating your tax details and order number and we will send you the invoice as soon as possible.  

7. PRODUCT AND PRODUCT AVAILABILITY 

All the information relating to the characteristics of our products is written with great care and attention through descriptions, list of ingredients, method of application and photographs so that the information is as useful and accurate and useful as possible. However, the labelling, packaging, size and colours that the CUSTOMER sees on their screen may vary from the original product. 

The photographs and data included in each product sheet are for information purposes only and Savia Cosmetics declines any responsibility for any errors in this information. 

In the event that an order is processed and it is subsequently verified by Savia Cosmetics that we do not have stock or that there is an incident regarding its supply, the Customer will be informed immediately of this circumstance. In these cases, Savia Cosmetics will offer the Customer the possibility of exchanging the product or refunding the amount paid by the Customer by the same means used for payment, within 14 days after the purchase has been made.  

If you have any questions and/or queries, please contact us at hola@saviacosmetics.com. 

8. RETURNS POLICY and RIGHT OF WITHDRAWAL 

If you are not satisfied with your order, you have a period of 14 calendar days from the date of receipt to make the exchange or refund. Write to us at devoluciones@saviacosmetics.com to inform us of your decision and to process your exchange/refund. 

To return or exchange the products, you must send them to us in perfect condition, in their original packaging and with no signs of use to the following address: 

Savia Cosmetics

C/Cartellà 83, ESC. A,  SA 2da.

08031 Barcelona

España

You can choose between:  

  • Refund of the amount paid: you must send us the product in perfect condition. In this case, you will bear the cost of returning the order. Once we receive the package at our facilities and check that everything is in perfect condition, we will proceed to refund the amount paid, except for the return shipping costs. 
  • Exchange for another product: whether it was a mistake when ordering a product or if you have thought it over and want to exchange the product for another one, you will bear the return shipping costs. If the amount of the product is higher than the amount returned, you will have to pay the difference. If, on the other hand, the order is for a lower amount, we will reimburse the difference. 

We recommend that you send us the products by registered post or courier so that we can track the package and avoid any incidents. 

Once we receive the goods, we will check them and if they are in perfect condition and without signs of use, we will proceed to refund the order or exchange the products. 

For health reasons, no returns or exchanges will be accepted on cosmetic products that have been opened or show signs of use, unless they are in poor condition or defective. 

If you have received an incorrect or defective product, the cost of returning and reshihas been opened, if any, will be borne by Savia Cosmetics. 

Refund

Once the courier company delivers the package to our facilities and we check that the items are in perfect condition, you will receive a confirmation email indicating that the amount has been paid. 

The refund will be reflected in your account within 7 to 15 working days, depending on the bank. The refund will be made using the same payment method you used to make your purchase. 

 Did you receive the wrong product or is a product missing from your order? 

If you detect an error in your order, please contact us within a maximum period of 24 hours from receipt of the order, through our email devoluciones@saviacosmetics.com and we will respond as soon as possible. We will pick up the wrong product and you will receive the correct one at no additional cost.  

Please note that we will not accept an opened/used product. Both the product and the packaging must be in its original, unopened condition. 

Did you receive a defective / bad product in your order? 

If so, don’t worry about anything. Write to our email within 24 hours of receiving your order and we will respond as soon as possible to collect the defective product and deliver a new one. 

If you have any questions or need more information, you can send us an email to devoluciones@saviacosmetics.com.  

8.1 RIGHT OF WITHDRAWAL 

As a customer you have the right to withdraw from your purchase within 14 calendar days without giving any reason. The withdrawal period will expire 14 calendar days from the day that you (holder of the purchase) or a third party authorised by you, other than the carrier, from receipt of the goods or in the event that the goods making up your order are delivered separately, 14 calendar days from the day that you (holder of the purchase) or a third party authorised by you, other than the carrier, acquired material possession of the last of those goods. 

To exercise your right of withdrawal, you must notify Savia Cosmetics, by email devoluciones@saviacosmetics.com informing us of your decision to withdraw from the purchase by means of an unequivocal statement.  

Consequences of withdrawal. In the event of withdrawal by you, we will refund all payments received by you, with the exception of the shipping costs, without undue delay and in any event not later than 14 calendar days from the date on which you inform us of your decision to withdraw from this contract. 

We will proceed to make such reimbursement, using the same means of payment used by you for the initial transaction, once the goods have been received and checked. 

You will have to send us the order you received at the address indicated in this last point, assuming the direct cost of returning it. The products must be in perfect condition, must not have been opened or used and must retain their original seal or packaging and accessories or promotional gifts (product samples, brand gifts) included where applicable. 

You alone shall be liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods. 

Exceptions to the right of withdrawal:  

You shall not be entitled to withdraw from the contract for the supply of any of the following products: 

  • Personalised articles.
  • Goods sealed for health or hygiene reasons which have been unsealed after delivery. 

The right to withdraw from the purchase will only apply to those products that are returned in the same condition in which they were received. No refund will be made if the product has been used, opened or has signs of this, products that are not in the same condition in which they were delivered or have suffered any damage, so you should be very careful with the product/s while they are in your possession. Please return the item(s) using or including all original packaging, instructions and any accompanying documents. 

Shipping address;

Savia Cosmetics

C/Cartella 83 ESC A,  SA 2da

08031 Barcelona

España

 8.2 CUSTOMER SERVICE 

For any doubts, suggestions, queries or complaints about our website or orders placed, the Customer can contact Customer Services via our email address: 

  • E-mail: hola@saviacosmetics.com 

Savia Cosmetics will respond to your request as soon as possible and, in any case, within one month. In the event that the request is not satisfactorily resolved, the Customer may appeal to the ordinary courts or file a claim through the Municipal Consumer Information Office of their municipality of residence or the Consumer Arbitration Board of their Autonomous Community. 

8.3 SECURITY AND CONFIDENTIALITY 

Savia Cosmetics guarantees the security and confidentiality of all communications with you. All online payment transactions are carried out through a secure server provided by Redsys and Paypal, guaranteeing their security. 

Savia Cosmetics also guarantees the protection and confidentiality of personal, payment and any other type of data provided by the Customer in accordance with the provisions of the Personal Data Protection regulations. 

Customers may, at any time, exercise their rights to access, rectify or delete their personal data. In some cases, they may also object to our use of or transfer of their data by writing to the postal address of Savia Cosmetics C/ Cartella 83 ESC A SA 2da 08031 Barcelona, or by email to hola@saviacosmetics.com 

9. APPLICABLE LAW AND JURISDICTION 

These General Conditions are subject to Spanish law. The parties, in accordance with Royal Legislative Decree 1/2007, of 16 November, which approves the revised text of the General Law for the Defence of Consumers and Users and other complementary laws, submit to the Courts and Tribunals of the place of residence of the User. 

Furthermore, pursuant to the provisions of Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on the settlement of consumer disputes online, Savia Cosmetics informs you that, in the event of a dispute, the User resident of the European Union may use the “Online Dispute Resolution Platform”, a European online dispute resolution platform that facilitates the out-of-court settlement of such disputes for contracts concluded also online between consumers and Internet service providers that has been developed by the European Commission. 

To access the “Online Dispute Resolution Platform” you can do so through the following link: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=EShttp://ec.europa.eu/consumers/odr/ 

In the latter case, the courts and tribunals of the consumer’s place of residence shall be the courts and tribunals of the consumer’s domicile, when the consumer is resident and has made a purchase from any of the countries of the European Union. In the event that the user does not act as a consumer or user, the parties agree that the Courts and Tribunals of the city of Barcelona shall have jurisdiction. 

9.1 INTELLECTUAL AND INDUSTRIAL PROPERTY 

Maria Eugenia Ossott Barreto and Desiree Cid Ossott are the owners of all intellectual and industrial property rights of their website, as well as of the elements contained therein. 

All rights reserved. Pursuant to the provisions of articles 8 and 32.1, second paragraph, of the Intellectual Property Law. The total or partial reproduction of the contents of the Website, not even by means of a hyperlink, is strictly prohibited without the express written consent of Maria Eugenia Ossott Barreto and Desiree Cid Ossott. The User undertakes to respect the Intellectual and Industrial Property rights owned by Maria Eugenia Ossott and Desiree Cid Ossott, and any unauthorised use will give rise to the legally established responsibilities. 

9.2 EXCLUSION OF WARRANTIES AND LIABILITY 

Savia Cosmetics is not responsible, in any case, for damages of any kind that may cause, but not limited to: errors or omissions in the content, lack of availability of the portal or the transmission of viruses or malicious or harmful programs in the content, despite having taken all the necessary technological measures to prevent it. 

9.3 WEB MODIFICATIONS 

Savia Cosmetics reserves the right to make unannounced changes it deems appropriate on the website www.saviacosmetics.com, and may change, delete or add content and services provided through the same as the way in which they are presented or located on its website. 

9.4 EXCLUSION RIGHT

Savia Cosmetics reserves the right to deny or withdraw access to the portal and/or the services offered without prior notice, at its own request or at the request of a third party, to those users who do not comply with these General Conditions. 

10. OVERVIEW

Savia Cosmetics will pursue the breach of these General Conditions as well as any improper use of its website, exercising all civil and criminal actions that may correspond to it by law.